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Infosys BPM is Hiring for Service Desk Specialist in Pune

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Greetings from Infosys BPM Ltd., We are hiring candidates for Service Desk Specialist. Please find below Job Description for your reference: Job Location: Pune Skill - Service Desk Education - Full time BCA/BTECH/MCA/BE/MSc/BSC- Computer Science Experience - 1 - 4 Years Work from office. <ul><li>Excellent communication skills to attend/resolve client issues on calls/chat/mail.</li><li>Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage</li><li>Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory</li><li>General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing</li><li>Productivity applications like Microsoft office tools.</li><li>Open to work in 24*7 and work from office environment</li><li>Analytical problem solvers who will understand issues and to resolve customer issues</li><li>Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently</li><li>Being proactive and show the utmost respect for customers time</li><li>Good time management, ensuring all contacts with customers add value.</li><li>Work from Office</li></ul> If interested, please share your resume with below details to neha.sharma95@infosys.com Name:Email & Mobile Number:Graduation:Date Of Birth:Post-Graduation: (If applicable):Total experience:Relevant experience:Current/Previous Company name:Current CTC:Expected CTC:Notice period:Current location:Flexible with Night Shift: Regards,Infosys BPM Recruitment team.

Infosys BPM

Infosys BPM is Hiring for Service Desk Specialist in Pune

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