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Infosys BPM is Hiring Freshers - Customer Support & Service Desk

Growth

Greetings from Infosys BPM Ltd., We are hiring candidates for Customer Support and Service Desk - Voice Process for Bangalore and Pune Location. Please walk-in for interview on 1st and 3rd April 2025 at Bangalore Location. Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Interview details: Interview Date: 1st and 3rd April 2025Interview Time: 10.00 AM till 1:00 PM Interview Venue: Infosys BPM Hiring Center785, GROUND FLOOR, AXIS SAI JYOTI, 100 Feet Ring Road, 15th Cross Rd, SARAKKI, 1st Phase, J. P. Nagar, Bengaluru, Karnataka 560078Land Mark : Sindhoora Convention Center Please find below Job Description for your reference: Job Location: Bangalore and Pune Skills - Customer Support and Service Desk - Voice Process Education - Full time Graduates Experience - 0 - 1 Year Work from office. Service Desk <ul><li>Excellent communication skills to attend/resolve client issues on calls/chat/mail.</li><li>Experience in using ticketing tools such as Service now, Remedy, control M will be added advantage</li><li>Experience of resolving queries utilizing voice skill on any of VPN, Drivers, O365, driver installations, Active directory</li><li>General support knowledge of Operating systems across various platforms and basic concepts of networking, cloud computing</li><li>Productivity applications like Microsoft office tools.</li><li>Open to work in 24*7 and work from office environment</li><li>Analytical problem solvers who will understand issues and to resolve customer issues</li><li>Problem solving skills and quick thinking to own & resolve customers issues independently, thoroughly & efficiently</li><li>Being proactive and show the utmost respect for customers time</li><li>Good time management, ensuring all contacts with customers add value</li><li>Work from Office</li></ul> Must to adhere and non-negotiables: <ul><li>Excellent in communication</li><li>Need to work on US shift timings.</li><li>Need to complete specific and dedicated training programs set by the client.</li><li>24*7 , flexible shifts</li><li>100% WFO , no hybrid</li><li>Preferred Qualifications: Any Graduate</li></ul> Customer Service Job Description: Process Executive Key Responsibilities: - Provide first-level resolution to the customers- Diagnose and troubleshoot technical issues, escalating more complex problems to higher-level support when necessary.- Deliver exceptional customer service by acknowledging issues promptly, showing empathy, and using positive language.- Build rapport with customers through active listening, effective communication, and attention to detail.- Handle customer objections and concerns efficiently, ensuring a smooth and satisfactory resolution.- Document and track customer interactions and technical issues in the service management system.- Stay up-to-date with product knowledge and industry trends to provide accurate information and support.- Participate in ongoing training and upskilling programs to enhance technical and customer service skills. Must to adhere and non-negotiables: <ul><li>Excellent in communication</li><li>Need to work on US shift timings.</li><li>Need to complete specific and dedicated training programs set by the client.</li><li>24*7 , flexible shifts</li><li>100% WFO , no hybrid</li><li>Preferred Qualifications: Any Graduate</li><li>- Additional certifications in customer service/upskilling</li></ul> Documents to Carry: <ul><li>Carry a print out your updated resume;</li><li>Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).</li><li>All original education documents needs to be available for verification.(10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)</li></ul> Pointers to note: <ul><li>Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.</li><li>Original Government ID card is must for Security Clearance</li></ul> Thanks & Regards,Infosys BPMTalent Acquisition | INFY HR

Infosys BPM

Infosys BPM is Hiring Freshers - Customer Support & Service Desk

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