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Application Support Engineer
Xpetize Technology Solutions Pvt Ltd - Thiruvananthapuram
Job Description
- Should be willing to work in any shifts including night shift and weekend support.
- Hands-on knowledge of monitoring tools like Datadog
- Monitoring, root cause analysis, and fixing issues for applications like API, Web, and batches
- Good to have knowledge of incident management processes and tools.
- Required 2 to 3 years of experience in Application support
- Previous experience as an application support analyst or a similar role
- Ability to work with minimal supervision and show initiative and judgment.
- Solid understanding of the system development life cycle (SDLC) and providing recommendations and oversight.
- Require independent analyses, communication, and problem solving.
- Excellent interpersonal communication skills via telephone, in person, and in writing.
- Superior customer service skills and Effective time management skills.
- Ability to work with clients, co-workers or third parties professionally and tactfully.
- Excellent analytical skills with the ability to quickly isolate problems, collect data, establish facts, and draw valid conclusions.
- Practical understanding of Agile, ITIL, monitoring, and metrics
- Understanding of financial institution business operations
- Experience with shifts in support organization, and working experience in multiple shifts
Job Location : Work From Home
Notice Period : Immediate to 15 days
Job Info
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Job ID:XPE-597
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Job Experience:2-3 Years
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Job Type:Full Time
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Industry:IT - Software / Software Services
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Income Mode:monthly
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Shift Timing:no
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Posted Date:04/26/2024
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Closing Date:05/14/2024
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Openings:1
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Education
Bachelor of Engineering(B.E) Bachelor of Technology(B.Tech) -
Key Skills
Datadog Monitoring Root Cause Analysis Api Web Batches Application Support SDLC Agile ITIL Metrics -
Functional Area
IT - Software
Company Info
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Company Name:Xpetize Technology Solutions Pvt Ltd
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Website:https://www.xpetize.com/
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Number Of Employees:43+
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Company Type:Private Limited Company
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Headquarters:Thiruvananthapuram
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