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Thiruvananthapuram

₹ 13,500 - ₹ 20,000
55 Days ago
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Thiruvananthapuram

₹ Not Disclosed
55 Days ago

Front Office Executive

TPHRC Pvt Ltd - Thiruvananthapuram
₹ 13,500 - ₹ 20,000

Job Description

Job Summary

Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedule meetings and travel for executives.

Job Responsibilities

  • Answer calls professionally
  • Respond to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Enter customer information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Complete call logs and produce call reports
  •  Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates
  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Order front office supplies and keep inventory of stock
  • Update calendars and schedule meetings
  • Arrange travel and accommodations, and prepare vouchers
  • Keep updated records of office expenses and costs
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing etc.

REQUIRED SKILLS & QUALIFICATIONS:

Because the nature of their position involves so much contact with the public, front office executives need to be good representatives of their organization. They must possess a friendly and upbeat demeanor, dress professionally, and act courteously. Other attributes include:

  • Interpersonal skills – patience, listening, and communicating are all people skills a front office executive must tap into while assisting guests
  •  Customer-centric – making the needs of patrons the top priority and working to make their interaction with your company pleasant
  • Multitasking – handling phones, dealing with visitors, and responding to staff requests requires the ability to juggle a variety of things at the same time
  • Attention to detail – being able to follow procedures in the way the employer wants keeps the visitor experience consistent and in line with the company’s image
  •  Discretion – privy to personal or sensitive information, especially in healthcare settings, front office execs need to be trustworthy and respect confidentiality

Job Info

Company Info

  • Company Name
    : TPHRC Pvt Ltd
  • Website
    : https://www.tphrc.in
  • Number Of Employees
    : 20+
  • Company Type
    : Private Limited Company
  • Headquarters
    : Thiruvananthapuram
  • Awards & Certifications

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