Generate sales among client accounts, acquiring clients, including upsetting and cross-selling
Operates as the point of contact for assigned customers
Develops and maintains long-term relationships with accounts
Makes sure clients receive requested products and services in a timely fashion
Communicates client needs and demands to employer company
Forecasts and tracks client account metrics
Manage projects within client relationships, working to carry out client goals while meeting company goals
Identifies opportunities to grow business with existing clients
Coordinate with staff members working on the same account to ensure consistent service
Collaborates with sales team to reach prospective clients
Service multiple clients concurrently, often meeting deadlines
Keep records of client transactions
Speak to customers, either face to face or over the phone
Gain an understanding of customers' diverse and specific business needs and apply product knowledge to meet them
Ensure quality of service by developing a thorough and detailed knowledge of technical specifications and other features of employers' systems and processes, and then documenting them
Carry out cold calling in order to create interest in products and services, generate new business leads and arrange meetings
Identify and develop new business through networking and follow-up courtesy calls
Prepare and deliver presentations and demonstrations of software to customers
Market and promote a portfolio of products by writing and designing sales literature and attending industry events
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