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Front Office Executive

TPHRC Pvt Ltd - Thiruvananthapuram
₹ 13,500 - ₹ 20,000

Job Description

Job Summary

Responsible for handling front office reception and administration duties, including greeting guests and offering them a beverage, answering phones, handling company inquiries, and sorting and distributing mail. Mail also schedule meetings and travel for executives.

Job Responsibilities

  • Answer calls professionally
  • Respond to customer inquiries
  • Research required information using available resources
  • Handle and resolve customer complaints
  • Enter customer information
  • Identify and escalate priority issues
  • Route calls to appropriate resource
  • Follow up customer calls where necessary
  • Complete call logs and produce call reports
  •  Identify and escalate situations requiring urgent attention
  • Track and route problems and requests and document resolutions
  • Stay current with system information, changes and updates
  • Greet and welcome guests as soon as they arrive at the office
  • Direct visitors to the appropriate person and office
  • Answer, screen and forward incoming phone calls
  • Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
  • Provide basic and accurate information in-person and via phone/email
  • Receive, sort and distribute daily mail/deliveries
  • Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
  • Order front office supplies and keep inventory of stock
  • Update calendars and schedule meetings
  • Arrange travel and accommodations, and prepare vouchers
  • Keep updated records of office expenses and costs
  • Perform other clerical receptionist duties such as filing, photocopying, transcribing etc.


Because the nature of their position involves so much contact with the public, front office executives need to be good representatives of their organization. They must possess a friendly and upbeat demeanor, dress professionally, and act courteously. Other attributes include:

  • Interpersonal skills – patience, listening, and communicating are all people skills a front office executive must tap into while assisting guests
  •  Customer-centric – making the needs of patrons the top priority and working to make their interaction with your company pleasant
  • Multitasking – handling phones, dealing with visitors, and responding to staff requests requires the ability to juggle a variety of things at the same time
  • Attention to detail – being able to follow procedures in the way the employer wants keeps the visitor experience consistent and in line with the company’s image
  •  Discretion – privy to personal or sensitive information, especially in healthcare settings, front office execs need to be trustworthy and respect confidentiality

Job Info

Company Info

  • Company Name
    : TPHRC Pvt Ltd
  • Website
  • Number Of Employees
    : 20+
  • Company Type
    : Private Limited Company
  • Headquarters
    : Thiruvananthapuram
  • Awards & Certifications

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