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Technical Support Staff
Cydez Technology consulting Services - Kochi
Job Description
Cydez Technologies is seeking a dedicated Technical Support Staff member to provide outstanding customer support by troubleshooting technical issues, offering effective solutions, and ensuring overall customer satisfaction. You will collaborate closely with team members to resolve issues promptly and efficiently.
Key Responsibilities:
- Provide technical support to customers via phone, email, or chat.
- Diagnose and resolve hardware, software, and network-related issues.
- Document and track customer interactions and technical issues in the support system.
- Escalate complex issues to higher-level support or engineering teams when necessary.
- Assist with the installation, configuration, and maintenance of company products and services.
- Educate customers on product features and usage to help prevent future issues.
- Collaborate with team members to identify and implement process improvements.
Qualifications:
- Bachelor’s degree in Computer Science, Information Technology, or a related field.
- Minimum of 2 years of experience in a technical support role.
- Proficiency in English with excellent written and verbal communication skills.
- Strong problem-solving abilities and keen attention to detail.
- Ability to work independently as well as within a team.
Salary:
Competitive salary based on experience and qualifications.
The maximum salary for the technical support position is up to 3 LPA
Job Info
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Job ID:CYD-14
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Job Experience:2-3 Years
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Job Type:Full Time
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Industry:BPO/ Call Centre / ITES
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Income Mode:monthly
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Shift Timing:no
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Posted Date:09/04/2024
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Closing Date:10/04/2024
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Openings:30
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Education
Bachelor of Computer Science (B.C.S) -
Key Skills
Provide Technical Support To Customers Via Phone Email Or Chat. Minimum Of 2 Years Of Experience In A Technical Support Role. Proficiency In English With Excellent Written And Verbal Communication Strong Problem-solving Abilities And Keen Attention To Detail. Ability To Work Independently As Well As Within A Team. -
Functional Area
ITES / BPO / KPO / Customer Service / Operations Jobs
Company Info
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Company Name:Cydez Technology consulting Services
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Website:https://cydeztechnologies.com/
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Number Of Employees:15+
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Company Type:Partnership Company
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Headquarters:Ernakulam
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