Job Title: Advanced Level 2+ Cloud Systems Engineer – Azure/M365/Intune
Location: Remote
Job Type: Contract
Please note: The position requires working U.S. Central Standard Time zone. First shift 8AM-5PM CST.
This position is not open to agencies.
Job Description
Overview
Buchanan Technologies is seeking an experienced and cloud-savvy Level 2+ Systems Engineer to join our Managed Services division. This role focuses heavily on Microsoft Azure infrastructure, moderndevice management, and Microsoft 365 ecosystem support. The ideal candidate will possess strong hands-on experience with Azure VM deployment and management, Intune device compliance, hybrid identity management, and proactive remediation of escalated issues.
This is a customer-facing engineering role, requiring advanced troubleshooting skills, deep technical knowledge of cloud services, and the ability to act as a key escalation point for servicedesk and L1 engineers.
Key Responsibilities:
- Serve as an escalation point for complex technical issues related to cloud infrastructure, endpointmanagement, and M365 workloads.
- Manage, troubleshoot, and optimize Azure IaaS workloads, including VM provisioning, backup, patching, and performance tuning.
- Configure and support Microsoft Intune / Endpoint Manager for device enrollment, compliance policies, app deployment, and conditional access.
- Administer and troubleshoot Azure Active Directory, group policies, SSO integration, and hybrid join scenarios.
- Provide Tier 2+ support for Microsoft 365 services, including Exchange Online, SharePoint, OneDrive, and Teams.
- Collaborate with security and compliance teams to implement and maintain endpoint securitysolutions (BitLocker, DefenderATP, Conditional Access).
- Maintain operational oversight through use of RMM tools, automated scripts, and cloud-native monitoring solutions(Log Analytics, Azure Monitor, etc.).
- Regularly review service tickets, identify trends, and implement proactive solutions to recurring technical issues.
- Lead customer interactions, perform advanced remote or onsite troubleshooting, and ensure all changes and resolutions are documented in the ITSM platform.
- Participate in scheduled patching, upgrades, and planned maintenance for cloud and hybrid environments.
Required Qualifications:
- 4+ years ofprofessional IT experience with a focus on cloud- based system administration and endpoint management.
- Proven expertise with Azure services, including VMs, storage,networking, NSGs, and monitoring.
- Strong workingknowledge of Microsoft Intune /Endpoint Manager, including device profiles, compliance policies, and application deployment.
- In-depth experience with Azure AD, including Conditional Access, Identity Protection, and Role-Based Access Control (RBAC).
- Familiarity with PowerShell scripting for automation of tasks in Azure and Windows environments.
- Understanding of modern authentication models and hybrid identity architecture.
- Experience managingWindows 10/11 and macOS devicesin a cloud- first or hybrid environment.
- Working knowledge of networking fundamentals, including firewalls, VPNs, DNS, DHCP, and routing.
- Experience supporting enterprise-level Microsoft 365 services with a strong customer service mindset.
- Hands-on experience with tools such as SCCM, RMM platforms (Automate, NinjaOne, etc.), and cloud monitoring tools.
- Familiarity with security platforms such as Microsoft Defender for Endpoint, BitLocker, and SIEM/SOAR tools is a plus.
Preferred Skills:
- Microsoft certifications (e.g., AZ-104,MD-102, MS-700) are a strong asset.
- Experience in a ManagedService Provider (MSP)environment is highly desirable.
- Experience with scripting and automation using PowerShell, Azure CLI, or other relevant tools.
- Exposure to cloud governance, cost optimization, and Azure Blueprints/Policies is advantageous.
What You Bring:
- Self-starter with strong problem-solving abilities and a proactive approach.
- Ability to work independently as well as collaboratively with cross-functional teams.
- Professionalism, strong communication skills, and a commitment to delivering high- quality technical support.
- Willingness to be onsite as required and travel locally to client locations in the GTA.